Returns
EXTENDED FESTIVE RETURNS
It’s the most wonderful time of the year. We’re extending our returns window for festive gifts and shopping.
Any purchase made from 21st November 2024 can be returned, or exchanged, up until 3rd January 2025.
Standard Returns
We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. Please email info@lifeofeaselondon.com for returns address.
Once you request a return you have 7 days to return your order.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at info@lifeofeaselondon.com. If your return is accepted, we’ll send you instructions on how and where to send your package.
The cost of returning an item to us falls upon the purchaser, not Life of ease.
Final Sale Items
Items purchased as FINAL sale cannot be returned and are not eligible for refund, store credit or exchange, unless the items are deemed faulty (see below). These are marked on the products, all other items in sale are returnable.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and put it right.
Exchanges
For full price items, please contact us for exchange instructions.
We do not offer exchanges on sale or discounted items at this time. If you need a different size, item, etc. please place a new order for the item and return your current item for a refund.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 6 days.