Returns

Returns & Exchanges

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return or exchange.

To start a return or exchange, please visit our online returns portal by selecting Start a Return under Customer Care and follow the steps to register your return.

Once your return has been registered, you have 7 days to send your order back to us.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached and in its original packaging.

The cost of return postage will be deducted from your refund. The return postage fee will be shown when registering your return through our online portal.

Returns and exchanges remain the responsibility of the customer until they reach our warehouse. Please retain your proof of postage until your return has been processed.

For any issues with your return, or if you have received a faulty or incorrect item, please contact us at info@lifeofeaselondon.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and put it right.

Reporting Delivery Issues

If your order hasn’t arrived or appears to have been delivered incorrectly, please contact us within 7 days of the delivery date. This allows us to investigate with our delivery partners and take appropriate action.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 6 days.